IMPORTANT: ALWAYS disconnect the Possio Tracker from any external power source before opening the back of the device. If you are not comfortable with using a screwdriver, do not attempt the following.
Possio Tracker is a fully connected device which means it can be contacted remotely, firmware updated remotely and even reset remotely. However, sometimes even the hardware can require a manual reset and in some scenarios it is good to check that the SIM card is sitting in place correctly as the device can be shaken quite vigorously with some vehicles. To do so requires the following:
1 x disconnected Possio Tracker
1 x PH00 cross screwdriver
1 x Plastic wedge tool
Using the screwdriver, remove the two screws shown by the red arrows above.
On the side of the device, locate the small opening slot as shown by the red arrow above.
Using a suitable plastic wedge tool, pry the device open gently.
To reset the device is as simple as removing the battery by gently pulling the white plastic connector (shown by the bottom red arrow) and then connecting it again.
While you have the device open, it is always good to check that the SIM card is sitting firmly in place (shown by the top red arrow). It has been known in very rare circumstances to be shaken loose in more vigorous terrain when used with quad bikes etc.